Privacy Policy

Panfluence (“we”, “us”) turns your recordings into short videos, reels and carousels, can post them to your social accounts, and can reply to messages from your audience. This policy explains what information we handle to do that, and what we do with it.

What we collect

• Account details: your name, email address and profile picture when you sign in with email or Google.
• Your content: recordings, images, voice, scripts and other files you upload, and the content we make from them.
• Connected accounts: when you connect a social account (for example Instagram, Facebook, TikTok, YouTube or LinkedIn) or your own AI provider, we store the access tokens needed to act for you, plus basic profile details such as your account name and ID.
• Messages and comments: if you turn on replies or lead features, the comments and direct messages sent to your connected accounts, and the replies we send.
• Billing: your plan and payment status. Card details are handled by our payment provider; we do not store full card numbers.
• Usage data: logs such as IP address, browser, pages used and errors, to keep the service running and secure.

How we use it

• To make, store and show your content, and to post it when and where you ask.
• To read and answer comments and messages on your connected accounts when you turn that on.
• To sign you in, send you sign-in links and service emails, and give support.
• To bill you, prevent abuse and keep the service secure.

We do not sell your personal information. We do not use your content to advertise to you or to others.

Who we share it with

Only with service providers that help us run Panfluence, and only as needed:

• Hosting, storage and email delivery providers.
• AI providers that process your content to make your pieces (for example transcription, editing, voice and image models), including any AI account you connect yourself.
• The social platforms you connect, when we post or reply for you.
• Our payment provider.

We may also share information if the law requires it, or to protect our users or the service.

Google user data

If you choose “Continue with Google”, Panfluence asks Google only for the basic sign-in scopes (openid, email, profile). From these we receive your Google account ID, email address, name and profile picture.

• How we use it: only to create your Panfluence account, sign you in, show your name and picture in the app, and email you about your account.
• Storage: we store this data in our own database on our servers. We never see your Google password, and we do not ask for access to your Gmail, Drive, Contacts or YouTube data.
• Sharing: we do not sell, rent or share Google user data with third parties, and we do not use it for advertising or to train AI models. Only our hosting provider processes it, to run the service.
• Deletion: you can remove Panfluence's access at any time at myaccount.google.com/permissions, and ask us to delete your account and its Google data as described below.

Panfluence's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Data from Meta and other platforms

Data we receive from a connected platform is used only to provide the features you turned on, such as posting and replying. We do not sell it or use it for advertising, and we follow each platform's developer terms. You can disconnect an account in Settings at any time, or remove Panfluence from the platform's own app settings; we then stop using its access and delete the stored tokens.

How long we keep it

We keep your account and content while your account is open. When you delete content or your account, we delete it from our systems within 30 days, except where we must keep records (for example invoices) by law.

Your choices and rights

You can see, download or delete your content in the app. You can ask us for a copy of your data, to correct it, or to delete your account and data, by emailing [email protected]. Depending on where you live, you may have further rights under local privacy law, and you can complain to your data protection authority.

Deleting your data

To delete your account and all its data, email [email protected] from the address you sign in with and write “Delete my data”. We confirm by email once it is done, within 30 days.

Security

We use encryption in transit, access controls and limited staff access to protect your information. No system is perfectly secure, so we cannot promise absolute security.

Children

Panfluence is not for anyone under 16, and we do not knowingly collect their information.

Changes

If we change this policy we will update the date above, and tell you by email for important changes.

Contact

Questions about privacy: [email protected].